We are seeking career minded, experienced and motivated individuals for full-time positions in our Operations department.
Primary responsibilities includes (not limited to): -Handle heavy inbound and outbound call volume on a daily basis
-Respond to client requests and inquiries via e-mail
-Chat with clients in real time through the live person chat system
-Provide effective and timely resolution of all client account related inquiries
-Interact with General Operations and New Accounts teams to trouble shoot and resolve various client issues
-Navigate and research using company software and other resources
-Recognize possible trends and report these findings
-Strive for one-call/chat/e-mail resolution of client issues
-Respond to client requests and inquiries via e-mail
-Chat with clients in real time through the live person chat system
-Provide effective and timely resolution of all client account related inquiries
-Interact with General Operations and New Accounts teams to trouble shoot and resolve various client issues
-Navigate and research using company software and other resources
-Recognize possible trends and report these findings
-Strive for one-call/chat/e-mail resolution of client issues
-Must be eligible to work in Israel
-1-3 yrs of experience customer service/ call center environment required
-1-3 yrs of business writing experience a plus
-Good logic to resolve client inquiries & make quick decisions
-Excellent written & verbal communication skills
-Excellent listening skills
-Able to multi-task & meet deadlines in a fast-paced environment
-Self starter, able to work w/ minimal supervision
-Detail-oriented w/ a high-level of organizational skills
-Knowledge of Microsoft Office, Adobe & Internet Savvy
-Mother tongue English
-1-3 yrs of experience customer service/ call center environment required
-1-3 yrs of business writing experience a plus
-Good logic to resolve client inquiries & make quick decisions
-Excellent written & verbal communication skills
-Excellent listening skills
-Able to multi-task & meet deadlines in a fast-paced environment
-Self starter, able to work w/ minimal supervision
-Detail-oriented w/ a high-level of organizational skills
-Knowledge of Microsoft Office, Adobe & Internet Savvy
-Mother tongue English
Location: Har Hotzvim, Jerusalem
Hours: 40 hours per week. Monday-Thursday 7am - 3:30pm & Friday 7am - 1pm (Shift times may change, must be flexible)
Salary: 5,500 NIS Monthly with potential for review after 6 months and potential for quarterly bonuses.
Expected Start Date: ASAP
Interested candidates may email their resume and cover letter in English to jobsfxcm@citybook.co.il. Please reference this job posting and the job title on your resume and cover letter.
